Frequently Asked Questions (FAQ) View the questions users most frequently ask about CCleaner. We recommend you read this before looking in the other sections for help.

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The same items keep immediately re-appearing in subsequent Issues scans after attempting to remove them

• Run the Repair Permissions tool in Dial-a-fix. This will fix it 90% of the time. If you are unable to run this tool, try it in "Safe mode with command prompt".
• Once you extract it, double click on Dial-a-fix.exe, click Tools, click Repair Permissions, and click GO. After the permissions repair completes, run a new issues scan in CCleaner -- do not remove the objects found by the scan that was performed before the permissions repair tool was run.
• If CCleaner finds its own COM objects, such as CCListView, CCListBar, CCTab, etc, then the same answer also applies.

Restoring an Issue Backup will not work (Windows XP Only)

• Your file association for registry files has become corrupted.
• Goto Doug's Windows XP File Association Fixes and download REG File Association Fix (Restore default associations for REG files).
• Unzip xp_regfile.zip, then go to Start > Run > Regedit
• In the Registry Editor, go to File > Import . Browse to the regfile in question, highlight it, and hit 'Open'.